A large dairy farm in Indonesia purchased a Bolong 11FFG-102 composting machine to process cow dung, realize resource utilization and environmental protection. The customer team first came into contact with composting machines and cow dung fermentation technology, and urgently needed professional guidance to ensure the normal operation of the equipment and produce high-quality organic fertilizer.
After the Indonesian dairy farm purchased the composting machine, the customer team’s after-sales demand explained the key points of the automation link operation to the after-sales staff, trained them to adjust the parameters according to the characteristics of cow dung; Assist in accurately allocating materials according to the season and feeding method, dynamically optimize the temperature and humidity strategy, and judge the fermentation end point; and help plan production, adapt to the supply and demand rhythm, and avoid cow dung backlog.
①Composting machine operation training: Bolong after-sales engineers use cases to explain the logic and operation points of the equipment automation link. Organize multiple rounds of simulation drills, set up different cow dung and environmental scenes, correct errors in real time, help operators master the skills of starting, stopping and adjusting parameters of composting machines, and also produce graphic and video operation manuals for easy review.
②Composting machine process optimization: After-sales service sets up a process team to regularly measure the composition of cow dung and formulate personalized fermentation plans in combination with the Indonesian climate. In the early stage of fermentation, the material ratio is recommended according to the composition of dung. In the medium term, remote monitoring is used to remotely guide the temperature and humidity parameters according to environmental data, and a data platform is built to record fermentation data and continuously optimize the process.
③Fermentation plan coordination guarantee: After-sales service investigates market demand and cow dung production rules, and formulates a production rhythm coordination plan for the farm. Before the peak season, help customers debug the composting machine equipment, optimize the process and increase production capacity, and provide temporary storage and pretreatment solutions during the peak of cow dung to ensure that the cow dung is handled in time to match the production and supply and demand rhythm.
The person in charge of the farm said that Bolong’s after-sales service is excellent. The automated operation training has made the staff more skilled in operation and the production process smoother; the customized process optimization has improved the quality and stability of organic fertilizer; the production rhythm has coordinated to solve long-term problems, seize market opportunities, and clear the backlog of cow dung. Now the composting machine is running stably and efficiently, and we are very satisfied with Bolong’s after-sales service. We will continue to cooperate with Bolong in the future and recommend it to our peers.